Repair Procedure Issue
Our client’s 2018 Cadillac XT5 was damaged. Our client filed a collision claim with their carrier Liberty Mutual Insurance for the loss. Liberty Mutual issued a loss statement/repair estimate for $8,879.15 before the deductible. Our client’s collision facility issued a preliminary loss statement/repair plan for $15,705.11 to return 2018 Cadillac XT5 to its pre-loss condition. Our client came to us for assistance with the $6,825.96 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition.
As a result of going through the appraisal process in the policy, Vehicle Value Experts came to a binding agreement with the Liberty Mutual independent 3rd party appraiser for $15,329.86 as the loss statement/ repair cost to return our clients 2018 Cadillac XT5 back to its pre-loss condition.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $6,853.88 or 72.7% from the Liberty Mutual loss statement/repair estimate of $8,879.15. Through the invoking of the Liberty Mutual policy right of appraisal our client has been made whole for their loss with no out-of-pocket expense other than their deductible.