REPAIR PROCEDURE ISSUE:
Our client’s 2015 Lexus GS 350 was damaged. Our client filed a claim with their carrier Progressive Insurance for the loss. Progressive issued a loss statement/repair estimate for $10,164.87 before the deductible. Our client’s collision facility issued a preliminary loss statement/repair plan for $16,433.32 return Progressive to its pre-loss condition. Our client came to us for assistance with the $6,268.45 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition.
As a result of going through the appraisal process in the policy, Vehicle Value Experts came to a binding agreement with the Progressive independent 3rd party appraiser for $16,000.00 as the loss statement/ repair cost to return our clients 2015 Lexus GS 350 back to its pre-loss condition.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $5,835.13 or 57.40% from the Progressive loss statement/repair estimate of $18,378.59. Through the invoking of the Progressive policy right of appraisal our client has been made whole for their loss with no out-of-pocket expense other than their deductible.