REPAIR PROCEDURE ISSUE:
Our client’s 2024 Lexus LC500 was damaged. Our client filed a claim with their carrier Liberty Mutual Insurance for the loss. Liberty Mutual issued a loss statement/repair estimate for $26,173.07 before the deductible. Our client’s collision facility issued a preliminary loss statement/repair plan for $38,208.01 return Liberty Mutual to its pre-loss condition. Our client came to us for assistance with the $12,034.94 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition.
As a result of going through the appraisal process in the policy, Vehicle Value Experts came to a binding agreement with the independent 3rd party appraiser for $36,920.92 as the loss statement/ repair cost to return our clients 2024 Lexus LC500 back to its pre-loss condition.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $10,747.85 or 41.06% from the Liberty Mutual loss statement/repair estimate of $26,173.07. Through the invoking of the Liberty Mutual policy right of appraisal our client has been made whole for their loss with no out-of-pocket expense other than their deductible.