Posted June 6, 2020
Our clients 2014 Toyota Tundra was involved in a rear-end collision. Our client filed a collision claim with their carrier Allstate Insurance for the loss. Allstate issued a loss statement/repair estimate for $4,549.12 before the deductible. Our clients certified collision facility issued a preliminary loss statement/repair plan for $6,832.20 to return the Tundra to its pre-loss OEM condition. Our client came to us for assistance with the $2,283.08 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition. As a result of going through the appraisal process in the policy, our subsidiary Vehicle Value Experts came to a binding agreement with the Allstate independent 3rd party appraiser for $7,705.00 as the loss statement/repair cost to return our clients 2014 Toyota Tundra back to its pre-loss OEM condition. The $7,705.00 included what would have been supplemental charges after the complete disassembly process and final repair. The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $3,155.88 from the Allstate loss statement/repair estimate of $4,549.12 or 69%. Through the invoking of the Allstate policy right of appraisal our client has been made whole for their loss with no out-of-pocket expense other than their deductible.
This client claim was featured in the July 2020 Texas Automotive Magazine. Please click on the link below to read the complete Ask The Expert editorial “How Will You Help Our Clients When Insurers Refuse to Return Vehicles Back to Pre-loss Condition?’