REPAIR PROCEDURE ISSUE:
Posted May 13, 2021
Our client’s 1967 Mercury Cougar was damaged from the recent snow storm. Our client filed a claim with her carrier Travelers Insurance for the loss. Travelers refused to issue a repair estimate on the Cougar and instead deemed it a Total Loss and offered her $5,652.50 and Travelers retain the vehicle. Our client wanted her Cougar returned to its per-loss condition. Our clients certified collision facility issued a complete repair plan for $13,000.00 to return her 1967 Mercury Cougar to its pre-loss condition. Our client came to us for assistance with the Travelers under-indemnification of her loss and to see to it her vehicle was returned to its pre-loss condition and not deemed a Total Loss..
As a result of going through the appraisal process in the policy, our subsidiary Vehicle Value Experts came to a binding agreement with the Travelers independent 3rd party appraiser for $26,343.63.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $20,691.13 or 366.1% from the Travelers loss statement of $5,652.50. Through the invoking of the Travelers policy right of appraisal our client has been made whole for her loss and her Cougar is being repaired to its pre-loss condition with no out-of-pocket expense other than her deductible.