REPAIR PROCEDURE ISSUE:
Our client’s 2021 Mercedes GLC 300 was damaged. Our client filed a claim with their carrier USAA Insurance for the loss. USAA issued a loss statement/repair estimate for $5,120.73 before the deductible. Our client’s collision facility issued a preliminary loss statement/repair plan for $8,398.67 return USAA to its pre-loss condition. Our client came to us for assistance with the $3,277.94 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition.
As a result of going through the appraisal process in the policy, Vehicle Value Experts came to a binding agreement with the USAA independent 3rd party appraiser for $8,798.70 as the loss statement/ repair cost to return our clients 2021 Mercedes GLC 300 back to its pre-loss condition.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $3,677.97 or 71.83% from the USAA loss statement/repair estimate of $5,120.73. Through the invoking of the USAA policy right of appraisal our client has bee made whole for their loss with no out-of-pocket expense other than their deductible.