REPAIR PROCEDURE ISSUE:
Our client’s 2023 Mercedes EQB 300 was damaged. Our client filed a claim with their carrier Liberty County Mutual Insurance for the loss. Liberty County Mutual issued a loss statement/repair estimate for $15,577.40 before the deductible. Our client’s collision facility issued a preliminary loss statement/repair plan for $16,810.77 to return Liberty County Mutual to its pre-loss condition. Our client came to us for assistance with the $1,233.37 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition.
As a result of going through the appraisal process in the policy, Vehicle Value Experts came to a binding agreement with the Liberty County Mutual independent 3rd party appraiser for $16,601.28 as the loss statement/ repair cost to return our clients 2023 Mercedes EQB 300 back to its pre-loss condition.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $1,023.88 or 6.6% from the Liberty County Mutual loss statement/repair estimate of $15,577.40. Through the invoking of the Liberty County Mutual policy right of appraisal our client has been made whole for their loss with no out-of-pocket expense other than their deductible.