REPAIR PROCEDURE ISSUE:
Our client’s 2024 Toyota Grand Highlander was damaged. Our client filed a claim with their carrier Central Mutual Insurance for the loss. Central Mutual issued a loss statement/repair estimate for $6,461.26 before the deductible. Our client’s collision facility issued a preliminary loss statement/repair plan for $17,452.87 return Central Mutual to its pre-loss condition. Our client came to us for assistance with the $10,991.61 under-indemnification and out-of-pocket expense to safely return their vehicle to its pre-loss OEM condition.
As a result of going through the appraisal process in the policy, Vehicle Value Experts came to a binding agreement with the independent 3rd party appraiser for $15,995.91 as the loss statement/ repair cost to return our clients 2024 Toyota Grand Highlander back to its pre-loss condition.
The final binding agreement between the unbiased independent appraisers identified an under-indemnification of the loss of $9,534.65 or147.57% from the Central Mutual loss statement/repair estimate of $6,461.26. Through the invoking of the Central Mutual policy right of appraisal our client has been made whole for their loss with no out-of-pocket expense other than their deductible.